REZ FURNITURE: PRIVACY POLICY

Thank you for visiting www.rezfurniture.com (“Site”)

When we refer to “Services” throughout this Privacy Notice, we mean the Site (and any of its content), the products available for purchase on the Site (“Products”), and any other services available via the Site. In order to provide the Services, we collect and process personal information. This Privacy Notice governs how REZ Furniture may collect, use, store and disclose personal information that we obtain through or from individuals who:

  • Visit, access, or use the Site;
  • Register for an account with REZ Furniture;
  • View and/or purchase Products; and
  • Upload content to the Site or communicate directly with us.

If you have any questions, comments, or concerns regarding this Privacy Notice, please contact us at sales@rezfurniture.com. We do not share any information with anyone.

WHAT INFORMATION DO YOU COLLECT?

We collect your personal customer  information in order to provide and continually improve our products and services.

Here are the types of personal information we collect:

  • Information you give us: We receive and store any information you provide in relation to REZ Furniture Services. 
  • Automatic information: We automatically collect and store certain types of information about your use of REZ Furniture Services, including information about your interaction with content and services available through REZ Furniture services. Like many websites, we use “cookies” and other unique identifiers, and we obtain certain types of information when your web browser or device accesses REZ Furniture Services and other content served by or on behalf of Rez Furniture on other websites.
  • Third-party services: We use third-party analytics services — primarily Google Analytics – to assist us in analyzing trends and statistics on our Services. With the Device and Usage Information collected by our third-party analytics services, we generate and process “Aggregated Information,” such as statistical or demographic data. Aggregated Information may be derived from personal information, but is not considered personal information under the law if it does not directly or indirectly reveal your identity. For example: we may track the total number of visitors to our Services, or the number of visitors to each page of our Services, and we may aggregate usage data to calculate the percentage of users accessing a specific feature of the Services and analyze this data for trends and statistics. However, if we combine or connect Aggregated Information with your Personal Information such that it can directly or indirectly identify you, we treat the combined data as Personal Information, which will be processed in accordance with this Privacy Notice.
  • Reviews and photos: You may post a review or upload photos, videos, and other content on the Services (for example, to share how a Product looks in your living room). We process this information if you choose to upload it to the Services or post a review. Please be aware that if you use this functionality, the photos, videos, and other content that you post, which may contain personal information, may be viewed by other users of the Services.

HOW DO YOU USE MY INFORMATION?

We use your personal information to operate, provide, develop, and improve the products and services that we offer our customers. These purposes include:

  • Purchase and delivery of products and services: We use your personal information to take and handle orders, deliver products and services, process payments, and communicate with you about orders, products and services, and promotional offers.
  • Provide, troubleshoot, and improve REZ Furniture Services: We use your personal information to provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of the Article Services.
  • Recommendations and personalization: We use your personal information to recommend features, products, and services that might be of interest to you, to identify your preferences, and to personalize your experience with Article Services.
  • Comply with legal obligations: In certain cases, we collect and use your personal information to comply with laws.
    Communicate with you: We use your personal information to communicate with you in relation to Article Services via different channels (e.g., by phone, email, chat).
  • Advertising: We use your personal information to display interest-based ads for features, products, and services that might be of interest to you. We don’t use information that personally identifies you to display interest-based ads.
  • Fraud prevention and credit risks: We use personal information to prevent and detect fraud and abuse in order to protect the security of our customers, Article, and others. We may also use scoring methods to assess and manage credit risks.

WHAT ABOUT COOKIES AND OTHER IDENTIFIERS?

To enable our systems to recognize your browser or device and to provide and improve Article Services, we use cookies and other identifiers. For more information about cookies and how we use them.

DOES REZ FURNITURE SHARE MY PERSONAL INFORMATION?

Information about our customers is an important part of our business, and we are not in the business of selling our customers’ personal information to others. We do not share customers personal information.

HOW SECURE IS REZ FURNITURE CUSTOMER INFORMATION?

Rez Furniture systems are designed with your security and privacy in mind. No method of transmission over the Internet, or method of electronic storage, is 100% secure. However, Rez Furniture takes steps that are reasonably necessary to securely provide our Services. We have put in place reasonably appropriate security measures designed to prevent your Personal Information from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. We limit access to Personal Information only to those employees, agents, contractors, and the third parties who require access to perform their business function.

We also have procedures in place to deal with any suspected data security breach. If required, we will notify customers and applicable regulators of a suspected data security breach. We require those parties to whom we transfer Personal Information to provide acceptable standards of security.

We don’t directly collect your payment information, nor do we store your payment information. We use third-party, PCI-compliant payment processors to collect payment information on our behalf in order to complete transactions. While we receive payment confirmation when a user makes a purchase, we don’t have access to or process your credit card information.

WHAT ABOUT THIRD-PARTY PLUG-INS?

Our Services integrate social media plug-ins of social networks such as, Instagram, or Facebook. Where our Services contain a plug-in to a social network, these are clearly marked with icons (e.g., a Instagram button) that allow you to interact with those third-party social networks. If you chose to click on one of these buttons or links, your browser connects directly to the servers of the relevant social network. The social network directly transmits the content of the plug-in to your browser. If you are registered on the relevant social network and logged into your respective account, the social network receives the information about your visit to the Services. If you interact with a social network plug-in (e.g., you press the Facebook “Like” feature), the corresponding information is directly transmitted to the relevant social network from your browser.

If you are not registered with the social network or you are logged out before you visit our Services, there is the possibility that at least your IP address will be submitted to and stored by the social network. If you interact with us through a social media platform, plug-in, etc., then you may be permitting us to have on-going access to some limited information from your social network profile.

If you don’t want the social network to collect the information about you described above, or to share your information with us and other third parties, please review the privacy policy of the relevant social network, and/or log out of the relevant social network before you visit our Services. Your use of these social plug-ins is subject to the privacy policies of the third-party social networks.

WHAT INFORMATION CAN I ACCESS?

You can access your information — including your name and profile information — in the “Your Account” section of the website.

CONDITIONS OF USE, NOTICES, AND REVISIONS

If you choose to use Rez Furniture Services, your use and any dispute over privacy is subject to this Notice and our Conditions of Use. If you have any concern about privacy at REZ Furniture, please contact us with a thorough description and we will try to resolve it. Our business changes constantly, and as such our Privacy Notice will change too. You should check our websites frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make. We will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

EXAMPLES OF INFORMATION COLLECTED

You provide information to us when you:

  • Search or shop for products or services on our website;
  • Add or remove an item from your cart, place an order through, or otherwise use REZ Furniture Services;
  • Provide information in Your Account (and you might have more than one if you have used more than one email address or mobile number when shopping with us) or Your Profile;
  • Configure your settings on, provide data access permissions for, or interact with an REZ Furniture device or service;
  • Communicate with us by phone, e-mail, or otherwise;
  • Complete a questionnaire, a support ticket, or a contest entry form;
  • Upload or stream images, videos, or other files our website;
  • Participate in discussion boards or other community features;
  • Provide product reviews.

As a result of those actions, you might supply us with such information as:

  • Identifying information such as your name, address, and/or phone number;
  • Payment information;
  • Your age;
  • Your location information;
  • Your IP address;
  • Content of reviews and e-mails to us;
  • Images and videos collected or stored in connection with Article Services;
  • Information and documents regarding identity.

Automatic Information

Examples of the information we collect and analyze include:

  • The IP address used to connect your computer to the internet;
  • Login, e-mail address, and password;
  • The location of your device or computer;
  • Content interaction information, such as content downloads, streams, and playback details, including duration and number of simultaneous streams and downloads, and network details for streaming and download quality, and information about your internet service provider;
  • Device metrics such as when a device is in use, application usage, connectivity data, and any errors or event failures;
  • Purchase and content use history, which we sometimes aggregate with similar information from other customers
  • The full Uniform Resource Locator (URL) clickstream to, through, and from our websites, including date and time; products and content you viewed or searched for; page response times, download errors, length of visits to certain pages, and page interaction information (such as scrolling, clicks, and mouse-overs);
  • Phone numbers used to call our customer service number.

We may also use device identifiers, cookies, and other technologies on devices, applications, and our web pages to collect browsing, usage, or other technical information.

Information From Other Sources

Examples of information we receive from other sources include:

  • Updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily;
  • Search results and links.

Information You Can Access

Examples of information you can access through REZ Furniture Services include:

  • Status of recent orders;
  • Your complete order history;
  • Personally identifiable information (including name, e-mail and password);
  • Email notification settings;
  • Your Article profile.

COOKIES AND SIMILAR TECHNOLOGIES

Like most websites, we use cookies and other standard Internet technologies to help us improve our Services.

Cookies

A cookie is a small text file that is placed on your computer or mobile device when you visit the site. This text file enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, for example so you don’t have to re-enter them whenever you come back to the website or browse from one page to another. A cookie can be classified by its lifespan and the domain to which it belongs:

  • Session cookie which is erased when the user closes the browser; or
  • Persistent cookie which remains on the user’s computer/device for a pre-defined period of time.

As for the domain to which a cookie belongs, there are either:

  • First-party cookies, which are set by the web server of the visited page and share the same domain (in this case rezfurniture.com domain); or
  • Third-party cookies, which are stored by a different domain from the visited page’s domain.

Pixel Tags/Web Beacons

A pixel tag (also known as a web beacon) is a piece of code embedded in the Services that collects information about visitors’ engagement on that web page. The use of a pixel allows us to record, for example, that a visitor has visited a particular web page.

How We Use Cookies

We or authorized third parties collect some information, including Device and Usage Information, by automated means using cookies, web beacons, and server logs for analytic purposes. When you visit or access the website, we may — by means of cookies, web beacons, tags, scripts, and/or other similar technologies — automatically collect technical information about the devices and software you use to access the Services, such as the type of Internet browser or mobile device you use, the website or source that linked or referred you to the Services, your IP address or device ID (or other persistent identifier that uniquely identifies your computer or mobile device on the Internet), the operating system of your computer or mobile device, and other similar technical information.

These same technologies (or a combination of them) may also be used to help us:

  • Capture and store users’ preferences, account settings, and certain login information (for convenience, user verification, and account security);
  • Compile statistics and analytics about your use of and interaction with the Services, including details about how and where our Services are accessed, how often a user visits or uses the Services, the date and time of user visits to, and actions on, the Services, which areas of the Service are visited and for how long, and other similar traffic, usage, and trend data;
  • Gather important functionality, testing, and performance data about our Services, including performance data;
  • Moderation, such as protecting against fraud, security incidents and other inappropriate activities;
  • Gather demographic information about our customer base;
  • Perform other similar functions.